1. Concept Installations’ approach to privacy
2. Personal information we collect about you
We collect personal information about you when you voluntarily submit information directly to us or to our website contact forms. This can include information you provide to us when you telephone us, complete a form, correspond with us, leave us a testimonial, or email us. The list below sets out the categories of personal information we collect about you and how we use that information.
Contact details: We collect contact information such as your name, your email address, your telephone number and physical address.
Comments and opinions: When you contact us directly, e.g. by email, phone, post or by completing an online form we will record your comments and opinions. Your testimonials may appear on our website and/or Facebook.
Payment and transaction information: We keep records of the goods we supply to you. These are kept in two ways; your digital records are kept on a secure PC, which is password and pin protected and paper contact forms which are kept in a locked drawer. Furthermore, Sovereign Bathrooms Winchester Limited uses Easy Quote, which is a customer, ordering and quotation database. It is a fully protected and secured software, which is accessed from the secure PC. Your transaction information is also kept on our accounts package, Sage. Sage is installed on another PC and is pin and password protected. It is regularly backed up and sent to our registered Accountants, JDW Accountants, 14D Chatmohr Estate Business Park, Crawley Hill, West Wellow, Hampshire, SO51 6A, so they may process VAT and tax returns. Although we keep records of your transactions, we do not store any financial details. If you pay via card, using our machine, the merchant copy of the receipts is attached to your invoice and kept for accounting purposes. The merchant receipt displays only the last 4 digits of your card number. If you pay over the phone and do not request the customer receipt, these are filed in a secure drawer. At no time do we store any card information.
Your preferences: We do not store or use marketing preferences on our website.
Information provided by other users: We do not obtain information about you via third parties. All information we hold, is provided voluntarily by you.
3. How we use your personal information, and what our legal basis is for this use
We process your personal information for the following purposes:
To fulfil a contract This is relevant when you order goods through us. This includes:
a) Processing your payments.
b) Communicating with you about the supply and about queries, issues or concerns you may have.
c) Providing customer service and support
As required to conduct our business effectively and pursue our legitimate interests.
4. Information we share with third parties
We may share your surname and address with suppliers when goods are delivered directly to you. You can request that we notify you when this is necessary.
5. Marketing and Advertising
We do not use your personal information for marketing and advertisement, We may share photographs on our website and/or company Facebook page. No personal information about you or your home is used or shared.
7. Storing and transferring your personal information
Security: we implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, change, or damage.
8. How Long we keep your personal Information
Your information is secured in a locked cupboard and then archived and stored in a locked cupboard for the required 7 years.
9. Accessing and correcting your personal information
You have the following rights in relation to your personal information:
(i) the right to be informed about how your personal information is being used;
(ii) the right to access and receive a copy of the personal information we hold about you;
(iii) the right to request the correction of inaccurate personal data we hold about you;
(iv) to request the blocking, restriction or deletion of your personal information.
In addition, you have the right to object to the processing of your personal data in some circumstances (where we don’t have to process the data to meet a contractual or other legal requirement. To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the "Contacting us" section below. If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live, work, or where you believe a breach may have occurred.
10. Links to third party sites
Our website contains links to third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.
11. Changes to this Notice
We may update this privacy notice from time to time and so you should review this notice periodically. When we change this privacy notice in a material way, we will update the "last modified" date at the bottom of this privacy notice. Changes to this privacy notice are effective when they are posted on this page.
12. Notice to you
If we need to provide you with information about something, whether for legal, marketing or other business-related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this privacy notice.
13. Contacting us
If you want to get in touch to ask any questions about this notice, your privacy and your legal rights, please contact us at: Sovereign Bathrooms Winchester Limited, 5-7 Chesil Street, Winchester, SO23 0HU and email@example.com.
This Privacy Notice was last modified on 23rd May 2018.